The privacy and confidentiality of user information is important to ANPORA SOTOGRANDE S.L. We are committed to the privacy and security of user information.

We may update this policy from time to time, so please check back frequently.

This Privacy Policy is intended to help you understand:

  • Identify who is responsible for the processing of your data;
  • which regulations are applicable;
  • what personal information we collect about you;
  • how we use, disclose and protect your personal information;
  • with whom we may communicate your personal information;
  • how you can update, manage, export and delete your information;
  • how long your personal data will be kept;
  • What are your rights in terms of personal data protection;
  • how you can contact us to learn more about our privacy practices.


In terms of data protection Anpora Sotogrande, shall be considered Data Controller, in relation to the files/processing collected through this website or through any other means such as telephone, email, in person, on paper through forms, through legal documents, etc., whose identification data are as follows


Address for data protection purposes: Autovía del Mediterráneo, km130, 11310 Sotogrande




ANPORA SOTOGRANDE S.L. is committed to protecting the privacy of its customers by complying with current regulations (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of Individuals with regard to the Processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC).


The categories of personal information we collect and how we use such information are set forth below:

3.1. Personal information for reserving a room

When you book a room we may collect the following information:

Name and surname;




Mailing address;

Payment information

The legal basis for this treatment is the execution of the contractual or pre-contractual relationship arising from the service contracted and manage the reservation made by the user.

These data will be kept for the duration of the contractual or pre-contractual relationship arising from the contracting of the service and manage the requested reservation, as well as the time necessary to comply with legal obligations.

3.2. Personal information to subscribe to the Newsletter of the different services offered by the web.

When you make a request to receive our newsletter we may collect the following information:

  • Name and surname;
  • E-mail;
  • Cell phone
  • Mailing address

The legal basis for this treatment is in the express consent given by the user to receive the newsletter that includes commercial offers of the services provided in our facilities, according to the information provided on the web.

These data will be kept until the data subject revokes his consent to the processing of his data.

The interested party may object to receiving the newsletter by sending an email to the following address

3.3. Images

In order to comply with the obligations of security and protection of people and property in our facilities, we use video surveillance cameras, which are located in our facilities, marked and have data protection information.

The information collected through these cameras are images captured when accessing the facilities of the Hotel Encinar de Sotogrande.

The legitimate basis for this processing is the public interest in the protection of persons, property and facilities.

The images will only be kept for a maximum period of fifteen days. At the end of this period, they will be automatically deleted. However, the data will remain blocked for the periods determined by the regulations specified above, in order to meet any liabilities that may arise. Once these periods have elapsed, they will be deleted, unless the interested party has authorized their processing for specific purposes for a longer period of time.

The images will only be shared with the State Security Forces and Corps in the event that it is necessary for the fulfillment of the corresponding legal obligations.


Minors may not make use of the services offered through the website without the prior authorization of their parents, guardians or legal representatives, who shall be solely responsible for all acts performed through the Web by minors in their care, including the completion of forms with the personal data of such minors and the marking, if any, of the boxes that accompany them.


The Data Controller informs that the user data will be processed in order to provide the service of access to the wifi network of the Hotel Encinar de Sotogrande, based on the contractual relationship between the User and the Data Controller.

These data will be kept for the time necessary to enable the relationship or until the user exercises their rights of opposition, deletion or revocation and will only be communicated to third parties by legal mandate or with the consent of the user.


ANPORA SOTOGRANDE S.L. strives to protect the security of your personal information and your choices for its intended use.

Shared information is stored on a secure server and we use procedures designed to protect the personal information we collect from unauthorized access, destruction, use, modification or disclosure.

Although we will take (and will require our third party providers to take) commercially reasonable security precautions with respect to your personal information collected and stored on the Site, due to the open nature of the Internet, we cannot guarantee that any of your personal information stored on our servers, or transmitted from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss, unauthorized access or damage, or interception of any data or communication.


ANPORA SOTOGRANDE S.L. informs you that the personal data you provide us by filling out any electronic registration form that appears on our Web Site, or through any query, request or procurement of any service or product that you make by email, telephone or by any other means, including the Web Site, will be processed exclusively by ANPORA SOTOGRANDE S.L.

By providing us with your personal data, the User, who is responsible for its accuracy, consents to the processing of your data for the purposes indicated below:

  • To adapt the products and services requested by you to the preferences indicated in your registration form,
  • Preparation of statistics.
  • Send you information, commercial, advertising and promotional material about our activities and services that may be of interest to you through any of the channels you provide us with (email, SMS, telephone, social networks, etc.).
  • When you check the corresponding box or otherwise expressly consent, to send you informative, commercial, advertising and promotional mailings about our activities, products and services that may be of interest to you. At any time, you may object to the receipt of these commercial communications by e-mail or other means of electronic communication by ANPORA SOTOGRANDE S.L., by sending an e-mail to the following address reservations@hotelencinarsotogrande.comindicating in the subject line "Baja Comunicaciones Comerciales".


Your personal data may be communicated to the following third parties:

  • State Security Forces and Corps, will be sent the information strictly necessary for the fulfillment of legal obligations of the Data Controller.
  • Providers of services related to these purposes to which the hotel resorts, always complying with the requirements established by the legislation in force.
  • Our booking manager Mirai, which is certified according to PCI DSS (Payment Card Industry Information Security Standards). You can view Mirai's Privacy and Security Policy here:



We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, you do not request its deletion or object to the processing of your data.

In any case, we will retain your data for as long as we are obliged to do so in compliance with a legal obligation.


At any time you may exercise, as the owner of the personal data, the following rights:

  • Right to withdraw consent loaned;
  • Right of access to the information we process about you;
  • Right of rectification of your data, in case they are inaccurate or incomplete;
  • Right to suppressionwhen, among other reasons, your data is no longer necessary for the purposes for which it was collected;
  • Right to object to the processing of your data in certain circumstances, for example, to direct marketing, including profiling;
  • Right to limitation of processing: has the right to request the limitation of the processing of his data in the cases established by law. Likewise, the controller may limit the processing when the user contests the accuracy of the personal data, during the period that allows the controller to verify the accuracy of the data; or when the user objects to the processing, while it is being verified if applicable.
  • Right to data portability: you have the right to move, copy or transfer the data you have provided to us in a structured, commonly used and machine-readable format from our database to another database. It is only possible to exercise this right with respect to the data you have provided, where the processing is based on the performance of a contract or on your consent and the processing is carried out by automated means.
  • Right to file a complaint with the Spanish Data Protection Agency. if you believe that the treatment does not comply with current regulations.

To do so, you must send a written request, indicating the right you are exercising, your name and surname, address for notification purposes, together with a copy of your ID card or other valid document proving your identity, addressed to:


Address: Autovía del Mediterráneo, km130, 11310 Sotogrande


In particular, we inform you of your right to file a complaint with the Spanish Data Protection Agency ( if you consider that the processing does not comply with the regulations in force.


We are a rapidly evolving company. We will continue to evaluate this Notice in light of new technologies and services, business practices and the needs of our customers, and we will make changes to this Policy from time to time as necessary. If we make any material changes to this Notice, we will update it here. If the changes are significant, we will notify you by email notification.